The dream of thinking machines
The 1956 Dartmouth workshop named the field. Programs proved logic theorems and played checkers, and confidence ran high.
The technology changed every decade. The pattern did not. A few narrow, measurable uses quietly made people more productive, while the loudest promises faded. Scroll through the eras, learn the pattern, then test yourself at the end.
The 1956 Dartmouth workshop named the field. Programs proved logic theorems and played checkers, and confidence ran high.
Companies captured expert know-how as thousands of if-then rules. DEC's XCON configured computer orders and was reported to save the company tens of millions of dollars a year.
Instead of writing rules, systems learned patterns from examples. Neural networks read handwritten cheque amounts, card networks scored fraud in real time, and spam filters learned from what people marked as junk.
Search ranking and "customers who bought this also bought" turned data into sales. The Netflix Prize (2006 to 2009) paid a million dollars for a 10% better recommender.
In 2012 a deep neural network won the ImageNet challenge by a wide margin. Within a few years speech recognition, photo search and machine translation became good enough for daily use.
Robotic process automation (RPA) copied clicks between systems, and process mining showed how work really flowed. Finance and operations teams automated reconciliations, data entry and reports.
The 2017 Transformer paper made models that read whole passages at once. Large language models followed, and in November 2022 ChatGPT put one in front of millions of people.
Retrieval augmented generation (RAG) and tool use let models look up current records, run calculations and cite their sources instead of answering from memory.
Models now plan steps, call tools, write and test code, and fill in documents across systems. The useful ones work inside a bounded workflow and ask before anything irreversible.
New models will keep arriving every few months. Some claims will be true, most will be early, and a few will be pure marketing. The question for a business stays the same.
Each wave followed the same curve. Expectations rise on demos, fall when real data and real costs arrive, and then a smaller set of proven uses keeps growing for years. The money is made on the slow, steady line, not at the peak.
It works perfectly on clean sample records.
ask: show it on 100 of our records"95% accurate", compared with what, and on which cases?
ask: what do our people score today?Nobody can say which figure moves, or who is accountable.
ask: whose target does this change?Whole-job replacement claims usually hide the hard ten percent.
ask: who handles the exceptions?Licence is quoted, running cost per answer is not.
ask: what does one answer cost at our volume?Every system fails somewhere. A vendor who cannot show where has not tested.
ask: show us ten answers it got wrongLock-in dressed up as a platform.
ask: how do we export everything?A fixed script relabelled as AI to justify a higher price.
ask: what does it learn, and from what?Each card is the kind of claim leaders hear every week. Decide, then see why. Your score sits at the top of the page.
This game needs JavaScript. The field guide above covers the same ground.
Send us the pitch or the proposal. We will tell you what is signal and what is noise.